All Around Tanzania Safaris'
The Junction Campsite
Which are collectively referred to as All Around Tanzania Safaris throughout this document for ease of reading.
What is considered personal information and why would it be collected?
All Around Tanzania Safaris collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger bookings on your behalf, request.
All Around Tanzania Safaris, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc.
The collection of this information is done to allow us to provide services to you as requested. We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
All Around Tanzania Safaris collects personal information from agents and agencies to the extent required to allow agents to book All Around Tanzania Safaris' trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and All Around Tanzania Safaris. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with All Around Tanzania Safaris, All Around Tanzania Safaris may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorised).
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. Please ask All Around Tanzania Safaris to advise if the personal information in question is required to complete your request.
How is my personal information used or disclosed?
All Around Tanzania Safaris uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or All Around Tanzania Safaris. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
Understand your needs as a customer and determine eligibility for our products and services.
Inform you about our products and services, or those of our partners that we believe may be of interest to you.
Provide ongoing service and support, including resolution of any issues with the services or products you request from All Around Tanzania Safaris.
To ensure the safety and security of our passengers and products.
Carry out internal accounting and administration of our business.
Comply with laws, regulations, immigration requirements, and the like.
All Around Tanzania Safaris may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as the agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by All Around Tanzania Safaris, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a tour from us, you will be deemed to have consented to your personal information being provided to the suppliers to enable your tour to be booked.
What are the consequences of failing to provide personal information?
If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in all or some elements of our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to All Around Tanzania Safaris which All Around Tanzania Safaris (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service.
Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with All Around Tanzania Safaris. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call to our sales team, without having to provide any personal information to All Around Tanzania Safaris.
How do we collect this information and obtain your consent? We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our sales team (via e-mail or telephone), using medical forms filled out by you or your authorised representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, using brochure or other similar request forms, and/or through our travel agency partners and other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).
This information is provided by you or on your behalf by someone you have authorised to make or inquire about a booking. We obtain consent by:
Written permission via mail, email or fax, or online booking form.
Third party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).
How is your personal information protected?
The security and integrity of your Personal Information are important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorised access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorised employees, of All Around Tanzania Safaris, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through All Around Tanzania Safaris or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorised access and/or disclosure of client information are strictly prohibited.
With whom do we share your personal information?
Third Party Partners and Suppliers:
All Around Tanzania Safaris will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world - you can reasonably expect your personal information to be shared with organizations we work within the countries you are travelling to, and in some cases, to the country of the head office of such third party partner supplier.
Affiliated Companies within All Around Tanzania Safaris:
If you have any complaints about All Around Tanzania Safaris' collection, use, disclosure, or dealing with your Personal Information, if you believe that All Around Tanzania Safaris' is in violation of or have any questions about All Around Tanzania Safaris compliance with applicable privacy legislation in relation to your Personal Information, please send an e-mail to All Around Tanzania Safaris Team at firstname.lastname@example.org.
All Around Tanzania Safaris takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the team will review your complaint within 14 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the Privacy Officer, who will make every endeavour to resolve your concerns.
In the event, you provide us with an Opt-Out Notice you information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collect may be retained by us if necessary for us to comply with any law or legal directive.
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